Company Description
At 172,000 acres, Trinchera Reserve & Lodge is among the largest private conservation reserves in the country, set deep in Colorado's Sangre de Cristo Mountains across six ecological zones, three fourteeners, and miles of streams and trails. Opening this Spring, Trinchera will welcome group retreats, executive gatherings, milestone celebrations, and individual travelers drawn to a high-alpine safari unlike anything else in American hospitality — guided by foresters, fisheries biologists, naturalists, and field guides who steward this land year-round. Those who work here take on more than a job title. They support the stewardship of a rare landscape and the responsibility of delivering guest experiences worthy of it.
Role Description
Dates of Employment: April 2026 start
Employment Terms: Full-time, year-round
Expected Hours: 40 hours per week; weekends, holidays included
Pay: $70,000 gross annual salary
Job Purpose: The Guest Experience Manager delivers an exceptional, personalized experience for every guest. As a key representative of hospitality, this role oversees guest communications, experience planning, and the coordination of housekeeping, spa, and activity services. The ideal candidate is detail-oriented, proactive, and passionate about creating memorable moments in a world-class setting.
Essential Duties / Responsibilities
Guest Experience & Communication
- Serve as the primary point of contact for guests through the pre-arrival process; gathers preferences, dietary restrictions, allergies, medical needs, activity interest, arrival method and timing.
- Manage communications via email, phone, and text, ensuring clarity, warmth, and professionalism.
- Create and manage individualized guest itineraries tailored to age, interests, and group composition.
- Coordinate with team to greet and bid farewell to guests, ensuring seamless arrivals and departures.
- Conduct end-of-day/evening check-ins with guests to confirm next-day activities and address special requests.
Operational Coordination
- Coordinate with Housekeeping, Activities and Wellness departments to deliver consistent, high-quality service.
- Coordinate with the Hospitality Administrator regarding check-in and check-out processes, including incidentals and invoicing.
- Ensure all guest itinerary and service data is accurately recorded and maintained in the guest reservations system.
- Assist with other duties as required.
Property Standards & Supervision
- Conduct daily walkthroughs to ensure guest rooms are in pristine condition; welcome amenities, welcome cards and itineraries are placed; mini bars are properly stocked and presented.
- Promptly report issues to Housekeeping, Maintenance, or Landscaping teams.
- Uphold and promote sustainability and conservation principles in all guest and staff interactions.
- Support the design and coordination of unique guest experiences in collaboration with consultants and the Director of Hospitality.
- Actively contribute ideas for risk prevention and guest/staff safety; serve in the rotation for manager on duty in the emergency response plan.
Internal & External Collaboration
- Internal Teams: Restaurant & Bar, Guest Relations, Spa/Fitness, HR, Reservations, Landscaping, Maintenance, Finance, and others.
- External Partners: Travel providers, tour guides, local artisans, wellness specialists, and other service vendors.
- Objective: Maintain seamless communication, uphold service excellence, and deliver personalized, enriching guest experiences.
